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You are modeling the core of HelpLoop, a B2B support desk. Tickets move through states and change owners, and the business reports on SLAs — so status and ownership must be history, not columns, and any past moment must be reconstructable.
out of scopeKnowledge base · CSAT · billing · staffing
pnpm dev:api and reload.The canvas below still works, so you can model now and run the review once the service is up.