5. Support ticket lifecycle

Model a support system with tickets, ownership changes, status history, comments, and SLA-relevant timestamps.

Constraints

Preserve lifecycle clarity without making every workflow branch a separate top-level entity

Brainstorming scratchpad

Practice studio

Ctrl/Cmd + C copyCtrl/Cmd + V pasteCtrl/Cmd + Z undoDelete remove

Start with the data model, then layer system context

Use entities and relationships for the real ERD. Add notes, containers, or curated cloud shapes only when they sharpen the story you are architecting.

68%

AI review panel

Validate the ERD objects to inspect keys, names, and cardinality coverage.