D8Loop
Contact
One address, read by a person. Whatever it is about, this is where it goes.
Last updated 28 August 2026
Write to us
We reply within two working days, usually sooner. There is no ticket system and no bot in front of it.
What to include
Please write from the email address your account uses — it is how we identify you, and asking you to prove it afterwards wastes both our time. For anything about a payment, the rough date helps. For a bug, what you were doing and what happened instead is enough; a screenshot is a bonus.
Common things, and the quickest route
Cancelling a subscription does not need us at all — it is a button on your profile, and it is explained on the Refunds & Cancellation page.
A refund, or a charge you do not recognise — email us with the date. Please come to us before your bank; we can usually resolve it the same week.
A copy of your data, or deleting your account — email us and we will act within 30 days, as set out in the Privacy Policy.
A security issue — tell us before telling anyone else, and we will treat it as the favour it is.
About your payment
Payments are processed by Dodo Payments, who act as the merchant of record — which is why their name, and not ours, appears on your card statement and on your receipt. Ask us anyway; we will deal with them on your behalf rather than sending you elsewhere.