Refunds & Cancellation

Open My Profile and choose Cancel subscription. That is the whole process — no email, no form, and nobody trying to talk you out of it.

Cancelling stops the next payment. It does not take away what you have already paid for: your access continues to the end of the current period, and then the account returns to the Free plan. Your progress and everything you have written stay where they are.

Changed your mind before the period ends? The same page offers Resume subscription, which simply switches renewals back on. You are not buying anything again.

If you subscribe for the first time and it is not what you wanted, email us within 7 days of that first payment and we will refund it in full. No explanation required, though we would genuinely like to hear what was wrong.

This applies to a first subscription. It is not meant for cancelling and re-subscribing to collect the window repeatedly.

Consumer law where you live may give you longer — in the EU and UK, for instance, a statutory withdrawal period of 14 days applies to a purchase like this one. Where it does, that period applies instead of ours, and you do not need to argue the point with us.

After the first 7 days, and on renewals, we do not refund part of a period — because cancelling leaves your access running to the end of it, so nothing is taken away that you paid for.

Two exceptions, and we do not argue about either:

• A charge you did not intend. A duplicate payment, or one on a subscription you believed you had cancelled — refunded in full.
• We broke it. If the service was substantially unavailable for a meaningful part of your period, or we withdrew something you were paying for, tell us and we will refund the affected part.

Where the law where you live gives you a stronger right, that right applies instead.

Email support@d8loop.com from the address on your account, and mention roughly when you paid. We reply within two working days. An approved refund goes back to the original payment method and usually appears within five to ten working days, depending on your bank.

Payments are handled by Dodo Payments as merchant of record, so the refund is issued through them and their name is what appears on your statement.

If a charge looks wrong, please write to us first. We can almost always sort it out the same week, and far faster than a chargeback, which takes weeks and locks the account while it runs.

For the avoidance of doubt: Pro is $19 USD per month and Annual is $149 USD per year, charged in US dollars wherever you are, renewing automatically until cancelled.